Who we are
Hatch Digital (“Hatch”, “we”, “us”) provides web design, search, software and automation services. For personal data collected through this website, Hatch is the data controller.
Questions about this policy or your personal data can be sent to ben@madebyhatch.com.
Information we collect
We collect information you choose to provide when you contact us, submit a project enquiry or book a call. This may include your name, work email address, business name, website address, project requirements, budget range and anything else you include in your message.
We also collect limited information through Google Analytics about how the website is used, such as pages viewed, approximate location, browser and device type, referral source and session activity. We do not ask Google Analytics to collect the contents of enquiry forms.
How we use information
- To reply to enquiries and arrange calls.
- To assess, quote for and deliver requested services.
- To keep appropriate business, contractual and financial records.
- To understand and improve the website.
- To protect the website and prevent misuse.
Our legal bases
We process enquiry and project information because it is necessary to take steps at your request before entering a contract, to perform a contract, and for our legitimate interests in operating, understanding and protecting the business.
Services that process information
We use carefully selected service providers where needed to operate the website and respond to you:
- Google Forms receives information submitted through website enquiry forms.
- Cal.com processes information you provide when booking a call.
- Google Analytics measures website usage.
- Our website host and email provider process limited technical or communication data needed to provide their services.
These providers may process information outside Ireland or the European Economic Area. Where this happens, we rely on the provider’s applicable data-transfer safeguards and contractual protections.
How long we keep information
We retain enquiry information only for as long as reasonably needed to respond, follow up and maintain appropriate business records. Client, contractual and financial records may be kept longer where required by law or necessary to establish or defend legal claims. Analytics retention is controlled through our Google Analytics settings.
Your rights
Depending on the circumstances, you may have the right to access, correct, erase or restrict your personal data, object to certain processing, withdraw consent, or receive a portable copy of information you supplied. To exercise a right, email ben@madebyhatch.com. We may need to confirm your identity.
Security and changes
We use reasonable technical and organisational measures to protect personal data. No online service can guarantee absolute security. We may update this policy when our website, suppliers or legal obligations change; the date at the top shows the latest revision.